Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how phwim Casino ("phwim," "we," "us," or "our") collects, uses, processes, stores, shares, and protects personal information obtained from users ("you" or "your") of our online gaming platform accessible at phwim.cam and through our mobile applications (collectively, the "Service"). We are committed to protecting your privacy and handling your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, implementing rules and regulations issued by the National Privacy Commission, and international data protection standards where applicable.

By accessing or using the phwim Service, creating an account, or submitting any personal information to us, you acknowledge that you have read, understood, and consent to the data collection, processing, and usage practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease all use of our Service and refrain from providing any personal information to phwim. This Privacy Policy applies to all users regardless of geographic location, though specific rights and protections may vary depending on applicable local laws and regulations in your jurisdiction.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a phwim account, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, and gender
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username and password (stored in encrypted form)
• Financial Information: Bank account details, GCash or PayMaya account information, payment card data, and transaction history
• Verification Documents: Government-issued identification cards, proof of address documents, selfie photographs for identity verification, and utility bills
• Communication Records: Messages sent through customer support channels, live chat transcripts, emails, and survey responses
• Preference Information: Gaming preferences, communication preferences, language settings, and responsible gaming limits

2.2 Information Collected Automatically

When you access or use the phwim Service, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, and mobile network information
• Usage Data: Games played, wager amounts, win/loss records, session duration, features accessed, and navigation patterns
• Connection Information: IP address, internet service provider, geolocation data (with your consent), and connection timestamps
• Technical Data: Screen resolution, referral URLs, clickstream data, and performance metrics

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention providers, credit reference agencies (where legally permitted), and publicly available databases. This information is used to verify your identity, prevent fraud, comply with legal obligations, and enhance Service security.

3. How We Use Your Information

phwim collects and processes your personal information for specific, legitimate purposes. We use your data to:

3.1 Service Provision and Account Management

• Create, maintain, and manage your gaming account
• Process deposits, withdrawals, and financial transactions
• Provide access to games, betting markets, and platform features
• Track gaming activity, balances, and transaction history
• Administer bonuses, promotions, and loyalty programs
• Respond to customer support inquiries and resolve disputes

3.2 Legal Compliance and Security

• Verify your identity and age to comply with Philippine gaming regulations
• Conduct anti-money laundering (AML) checks and prevent financial crimes
• Detect, prevent, and investigate fraudulent activity, cheating, or Terms violations
• Comply with legal obligations, court orders, and regulatory requirements
• Enforce our Terms and Conditions and protect our legal rights
• Maintain audit trails and records as required by PAGCOR regulations

3.3 Service Improvement and Communication

• Analyze usage patterns to improve platform performance and user experience
• Develop new features, games, and services based on user preferences
• Send transactional communications regarding your account and activities
• Deliver promotional offers, bonuses, and marketing communications (with consent)
• Conduct customer satisfaction surveys and research studies
• Provide personalized gaming recommendations and responsible gaming interventions

4. Information Sharing and Disclosure

phwim does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with specific third parties under limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processors (GCash, PayMaya, banks), identity verification services, fraud detection providers, customer support platforms, cloud hosting services, analytics providers, and marketing platforms. These service providers are contractually obligated to use your information only for specified purposes and to maintain appropriate security measures. They are prohibited from using your data for their own purposes or sharing it with other parties.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulatory bodies, law enforcement agencies, and courts when required by applicable law, legal process, court order, or government request. This includes disclosures to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, tax authorities, and other Philippine regulatory agencies with jurisdiction over online gaming operations.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity or successor company. We will provide notice of such transfer and any choices you may have regarding your information.

4.4 Consent-Based Sharing

We may share your information with other third parties when you provide explicit consent for such sharing. You will be informed of the specific parties, purposes, and data types before sharing occurs.

5. Data Retention

phwim retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods vary based on data type and legal requirements:

Data Category	Retention Period
Account registration information	Duration of account relationship plus 5 years after closure
Transaction records and gaming history	5 years from transaction date (AML compliance requirement)
Identity verification documents	5 years after account closure (regulatory requirement)
Customer support communications	3 years from last communication
Marketing consent records	Until consent withdrawn plus 1 year for audit trail
Technical logs and security data	6 months to 2 years depending on data type

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention policy and applicable legal requirements. Anonymized data that cannot be attributed to you may be retained indefinitely for analytical and research purposes.

6. Your Privacy Rights

Under the Philippine Data Privacy Act and other applicable laws, you have certain rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format within thirty (30) days of receiving your verified request.

6.2 Right to Correction

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or update of such information. You can update most information directly through your account settings.

6.3 Right to Erasure

You may request deletion of your personal information, subject to legal and contractual limitations. We must retain certain information for regulatory compliance, fraud prevention, and legal purposes even after account closure.

6.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking unsubscribe links in emails or adjusting preferences in your account settings.

6.5 Right to Data Portability

You may request that we provide your personal information in a structured, commonly used, machine-readable format and, where technically feasible, transmit it directly to another service provider.

6.6 Right to Lodge a Complaint

If you believe we have violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the Philippine National Privacy Commission or other competent supervisory authority.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to verified requests within the timeframes required by applicable law.

7. Security Measures

phwim implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmissions use SSL/TLS encryption; sensitive data is encrypted at rest using industry-standard algorithms
• Access Controls: Role-based access restrictions ensure only authorized personnel can access personal data on a need-to-know basis
• Authentication: Multi-factor authentication options for user accounts and mandatory MFA for administrative access
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure
• Monitoring: 24/7 security monitoring, logging, and incident response procedures
• Employee Training: Regular privacy and security training for all personnel handling personal data
• Vendor Management: Due diligence assessments and contractual security requirements for third-party service providers
• Incident Response: Documented procedures for detecting, responding to, and notifying affected parties of data breaches

While we employ industry-leading security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any unauthorized account access or security concerns.

8. Cookies and Tracking Technologies

phwim uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences. We use the following types of cookies:

• Essential Cookies: Necessary for website functionality, account authentication, and security
• Performance Cookies: Collect anonymous usage statistics to improve platform performance
• Functional Cookies: Remember your preferences, language settings, and customization choices
• Targeting Cookies: Deliver personalized promotions and relevant advertising (with consent)

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit functionality and prevent you from accessing specific features of the phwim Service.

9. Children's Privacy

The phwim Service is intended exclusively for individuals twenty-one (21) years of age or older. We do not knowingly collect personal information from minors under the legal gambling age. If we discover that we have inadvertently collected information from an underage individual, we will immediately delete such information and permanently close the associated account. Parents and guardians should supervise their children's internet usage and employ parental control software to prevent minors from accessing gambling websites.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside the Philippines where phwim or our service providers maintain facilities. These countries may have data protection laws that differ from Philippine regulations. When we transfer your information internationally, we implement appropriate safeguards including standard contractual clauses, adequacy decisions, and binding corporate rules to ensure your data receives adequate protection regardless of location.

11. Changes to This Privacy Policy

phwim reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes through email notification to your registered address, prominent notice on the phwim website, or in-app notifications. Your continued use of the Service following notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

phwim Casino Data Protection Officer
Email: [email protected]
Live Chat: Available 24/7 on phwim.cam
Response Time: Within 48 hours for privacy inquiries

For complaints or concerns about our privacy practices, you may also contact the Philippine National Privacy Commission at their official website or helpline.